FAQ

What is Yours Very Naturally?
Yours Very Naturally Ltd. crafts organic, eco-friendly wellness products designed to support your health and the planet. From soothing teas to infused honeys and aromatherapy essentials, our products are thoughtfully curated to enhance your well-being.

Where are you located?
We are based in Canada and proudly serve customers nationwide.

How can I contact you?
You can reach us via email at chanda@yoursverynaturally.com or call us at +1-647-503-6000.

Are your products organic?
Yes, we prioritize using certified organic ingredients in all our products to ensure the highest quality and sustainability.

Are your products eco-friendly?
Absolutely. We are committed to eco-conscious practices, utilizing sustainable packaging and environmentally friendly processes.

Do you offer vegan products?
Many of our products are vegan-friendly. Please refer to individual product descriptions for specific details.

How should I store the products? To maintain freshness and efficacy, store our products in a cool, dry place away from direct sunlight. Specific storage instructions are provided on each product label.

How can I place an order?
Orders can be placed directly through our website. Simply add desired items to your cart and proceed to checkout.

What payment methods do you accept?
We accept various payment methods, including major credit cards, PayPal, and other secure payment options.

Do you ship internationally?
Currently, we ship within Canada. For international inquiries, please contact us directly.

What are your shipping rates?
Shipping rates are calculated at checkout based on your location and order size.

How long will it take to receive my order?
Orders are typically processed within 1–3 business days. Delivery times vary based on your location and selected shipping method.

Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email to monitor its progress.

What is your return policy?
We strive for complete customer satisfaction. If you are not happy with your purchase, please refer to our Refund Policy for detailed information on returns and exchanges.

How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at chanda@yoursverynaturally.com with your order details and reason for return.

Are there items that cannot be returned?
For health and safety reasons, certain items such as perishable goods and personal care products may not be eligible for return. Please see our Refund Policy for specifics.

Do you offer subscription services?
We are exploring subscription options for our seasonal wellness boxes. Stay tuned for updates by subscribing to our newsletter.

How can I learn about promotions and new products?
Join our wellness community by signing up for our newsletter to receive updates on promotions, new products, and mindful rituals.

Do you offer wholesale opportunities?
Yes, we welcome wholesale inquiries. Please contact us at chanda@yoursverynaturally.com for more information.

Are you open to collaborations?
We love collaborating with like-minded brands and individuals. Reach out to us to discuss potential partnerships.

Are your products safe for everyone?
While our products are made with natural ingredients, we recommend consulting with a healthcare provider before use, especially for individuals who are pregnant, nursing, or have underlying health conditions.

Do your products contain allergens?
Please review product labels and descriptions for specific allergen information.